Shipping Policy

Shop Online 24 hours a day!

By Phone: (770)417-8240
Online: www.nawlinspralinecandy.com
By Mail: 1142 Athens Hwy, Suite 109, Grayson, GA 30017
For Corporate Orders: (770)417-8240

 

 

 

Where do we ship?

We ship anywhere in the United States, U.S. Territories

We ship Monday – Friday.  

Arrival time is based on your shipping method. Shipping prices are based on customers address.

How long does it take to process an order?

We typically need 24-48 business hours to pack and ship your order.  There will be exceptions and we cannot guarantee shipping within this time frame. While we strive to ship quickly, we are currently experiencing a higher than expected volume of orders. 

If you have a deadline, please enter it into the comment section upon checkout.  We will do our very best to get you your candy before your event.  As always, feel free to contact contact@nawlinspralinecandy.com to discuss expedited shipping options.

Please note: During the warm summer months, if your order requires ice packs AND is scheduled to ship on a Friday, we will hold your order until Monday in order to reduce the likelihood of your candy sitting on a mail carrier's truck or in a non-temperature controlled environment over the weekend.

Summer Shipments

Nawlins Praline Candy does not refund for melted products.  We recommend you add ice packs to help protect your candy, but even with ice packs, we can not guarantee that candy will not melt.  Typically, ice packs will last for 24-48 hours.  Please consider having someone available at your delivery location (or deliver to an office) so your package does not sit outside.  Nawlins Praline Candy does not ship meltable products on Fridays during the summer months.  If necessary, we may contact you to see if you'd like to make changes to your order and/or upgrade to expedite the shipping of your meltable items. 

Inventory:

As you can see on our website we carry a ton of different products. We try to keep a strategic inventory so that our candy remains fresh. Sometimes an item may not be in stock. If this happens we will contact you quickly and recommend a replacement if there is one available.

My order has shipped. How long until it is delivered?

Immediately after your order is shipped, we will send you tracking information, so you can see exactly where your sweets are until they arrive to you! All orders that will fit into a Priority Mail Box (usually under 15lbs) are sent via USPS Priority Mail which takes approximately 1-3 days in transit. Please note that these are estimated transit times, and do not include the time it takes to process and pack your order.   

I have a deadline…HELP!

We cannot guarantee delivery dates, so we recommend that you leave plenty of time to prepare for your event.  We are sometimes able to ship right away and will do our very best to help.  When in doubt, give us a call, we’re here to help.

Address Corrections:

Customers who enter an incorrect address(es) for their order will be charged for all address correction fees if Nawlins Praline Candy, LLC. is charged.  Please be careful and double-check that your address is valid.  Invalid addresses given by a customer and sent via USPS Priority Mail are charged to reimburse Nawlins Praline Candy, LLC. for actual postal costs to mail.  When shipping via USPS, we cannot ship again if the address on the original order is invalid or the original label is marked deliverable or unclaimed.

Lost / Damaged / Stolen Candy:

Nawlins Praline Candy cannot be held responsible for candy that is stolen, damaged, or lost since after the candy leaves our warehouse, it is out of our control, and under the responsibility of the mail carrier. All claims must be filed by you with the delivery service when the package is marked delivered by the delivery service. Nawlins Praline Candy will not honor any claims for items marked delivered by the delivery company.  Nawlins Praline Candy will assist you with claims for packages that are lost by the delivery company but cannot be held responsible for delivery that is not controlled by Nawlins Praline Candy. During transit, some of your candy may break - this is just the nature of shipping and cannot be controlled by us.  We are not responsible for broken candy. When you open candy that was correctly sent we cannot refund due to the product being exposed.  Nawlins Praline Candy will not be able to refund you for candy where you provided us an incorrect mailing address or where the package is returned to us marked address unknown or package unclaimed.  Please be sure to send candy where you know you will be able to accept delivery (at your office or home where a household member will be able to accept). Leaving candy on your doorstep without you at home is not a good idea.

Sales Tax

Sales tax is calculated based on the state your order is being shipped to.

 

*Please make sure to carefully check all addresses.

RATE GROUND SHIPPING: Price based on your shipping address.

FREE GROUND SHIPPING ON SELECT ITEMS

EXPRESS & SPECIAL SHIPPING SERVICES :
1 Business Day Service - Price based on your shipping address.
Alaska and Hawaii shipments - Price based on your shipping address.

OUR DELICATE ITEMS : Tortues, Marshmallow Rocky Roads, Almond Bark and Pecan Bark

GROUND SHIPPING TRANSIT MAP :